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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the very first step you should take is to press the Help button, which is visible on each page. A pop-up menu will appear. It includes detailed information about all the actions that you can carry out on the given page. Each pop-up menu opens on the very same page so that you can swiftly return to your work.

Video Tutorials

We have a wide variety of educational videos clarifying how to work with our hosting Control Panel. They're meant for those of you who want to see how things are getting done instead of only reading articles. Thus, anyone can swiftly become familiar with our Control Panel by merely watching our step-by-step educational videos.

F.A.Q.

If you can't find the solution you searching for, take a glimpse at our comprehensive Frequently Asked Questions section, which covers questions asked by actual persons and provides real solutions. We regulary update our Frequently Asked Questions section with new entries in an attempt to embrace all the new additions and innovations associated with our system.

Ticketing System

If you still can't find the answer you are looking for in the FAQ section either, you can get in touch with our excellent team of customer service technicians available 24/7 and eager to help you with any query. Each trouble ticket you open will be responded to in less than 60 minutes (the average ticket response time is just twenty minutes), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 261728

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com